Platform Policies, Terms & Conditions

• All prices displayed on the platform are in Egyptian Pounds (EGP) unless explicitly stated otherwise.
• Payments are processed through approved and available platform payment methods (Bank Transfer, Vodafone Cash, InstaPay, and approved payment gateways).
• Upon successful payment and transaction verification, the course is activated immediately on the student's account.
• In case of payment failure, the course will not be activated until the transaction is successfully confirmed.
• If the amount is deducted from the customer but the course is not activated, contact technical support with transaction details and receipt.
• In case of a double charge for the same order, the transaction is verified immediately and the excess amount is refunded.
• Security & Confidentiality: The platform does not store sensitive payment card details; electronic payments are fully encrypted through licensed and certified payment providers.
• Prices, offers, and discounts are subject to update or change without affecting purchases already completed prior to modification.
• The customer receives an electronic proof/confirmation of purchase recorded inside their platform account.

• Customers can request a refund within 7 days only from the date of course purchase.
• After the 7-day period expires, refund requests are no longer accepted, subject to any statutory consumer rights.
• Refund requests must be submitted via the platform's official contact channel (Email: courses@ahmedabdelhamed.com).
• The request must include: Registered account details + Course name + Payment details & receipt + Reason for refund.
• Refund requests are reviewed by management before approval to ensure compliance with conditions.
• If approved, the amount is refunded to the original payment method used for the purchase whenever technically feasible.
• The refunded amount may take additional working days to appear in the customer's account depending on bank or payment provider procedures (usually 3 to 14 business days).
• In case of technical issues preventing course playback, support first works to resolve the technical issue to enable continuation.
• In cases of double charges or platform technical errors, refunds are issued immediately and separately.
• The platform is not responsible for delays caused entirely by banks or electronic wallets after the refund transfer is executed by the platform.

• By using the platform, creating an account, or purchasing any course, you acknowledge and agree to fully comply with these terms and conditions.
• All personal data provided by the user (name, email, phone number) must be accurate and up-to-date.
• The registered account is an individual personal account, and login credentials or passwords must not be shared with anyone else.
• It is strictly prohibited to sell, redistribute, copy, screen record, or share course content with others without prior written authorization from the platform owner.
• All videos, explanations, files, and educational content on the platform are protected by intellectual property and trademark laws.
• Using the platform for any illegal activities, hacking attempts, or actions harming the platform or its users is prohibited.
• The platform reserves the right to suspend or close accounts in case of proven abuse, content leakage, or unauthorized access attempts, without prejudice to legal action.
• Purchasing a course grants the user a personal access license to benefit from the content and does not grant ownership of intellectual property rights.
• The platform reserves the right to update or develop course content or add training materials periodically.
• Some courses may rely on external cloud players or services; the platform strives to ensure continuity but is not liable for user internet dropouts or general network outages.
• The platform reserves the right to modify or update these terms in the future, and modifications take effect immediately upon posting.

The platform may collect necessary data to provide services and operate accounts, including:

• User's full name.
• Email address.
• Phone number (when needed for verification or support contact).
• Account data, learning preferences, and lesson completion history.
• Purchased course data and subscription date.
• Payment data and receipts necessary for accounting documentation and activation.
• Operational technical data (such as IP address, browser type) needed to secure accounts and prevent suspicious logins.

This data is used exclusively to:

• Create and manage user accounts and enable platform access.
• Activate purchased courses and track completion progress and certificates.
• Process and document payments and subscriptions.
• Communicate with students regarding their accounts, requests, or important updates.
• Provide technical support and resolve technical issues.
• Improve platform performance, speed, and user experience.
• Prevent fraud and abuse and protect platform security.

• The purchased course is directly linked to the user's registered account on the platform.
• Account sharing or granting access to third parties is strictly prohibited.
• Downloading, recording, or reverse engineering course content and videos is prohibited except for files and attachments explicitly allowed for download (such as lesson resources).
• Reposting course content on YouTube, Facebook, Telegram, or any other website or social platform is strictly prohibited.
• Selling, reselling, or renting the course or training materials under any circumstance is prohibited.
• If unauthorized sharing or content leakage is detected, the platform reserves the right to take all necessary legal actions and immediately ban the violating account without any refund.